Experience Excellence, Expect Innovation
Quality
Overview
Quality management is one of the most important building blocks of Marm Assistance's long-term success and sustainable growth. Compliance, i.e. adherence to rules, laws and processes, leads to reliability. This approach moves Marm Assistance forward in many areas such as customer satisfaction, competitive advantage, operational efficiency, continuous improvement, employee satisfaction and environmental awareness.
We make continuous improvements by regularly reviewing the demands of our customers, our complaint management processes and areas open to improvement. National and international independent audits are an indication of Marm Assistance's high standards and reliability.
Marm Assistance is the only assistance company in Turkey to hold both ISO and health service certificates. We also work with an independent quality company to continuously improve the performance of our Assistance Consultants and provide feedback by instantly sharing call performance evaluations on professional platforms.